Joel Sandi

Joel Sandi has extensive work experience in customer support and knowledge management. Joel is currently working as the Director of Self-Service & Content Strategy at Outreach. In this role, they are responsible for developing and innovating solutions within the Self-Service program, partnering with different stakeholders to deliver a seamless and efficient customer experience.

Prior to joining Outreach, Joel worked at 8x8 for several years in various roles. Joel served as a Sr. Manager, Digital Support, where they led the digital transformation of the support delivery model and implemented efficient digital support channels. Joel also held the position of Sr. Manager, Global Customer Support Operations, where they implemented deflection best practices and built partnerships to drive self-service as a cost-effective and customer-pleasing support channel.

Before their roles in support operations, Joel worked as a Customer Engagement Manager and a Knowledge Base Manager at 8x8. In these roles, they focused on improving self-help delivery and reducing customer support contact rate by managing knowledge content and implementing effective support strategies.

Prior to their career in customer support, Joel worked as an Instructor and Consultant at Dirigo, Inc., where they developed curriculum and provided coaching for students applying to U.S. universities. Joel also worked as a Freelance Editorial Consultant and Instructor on various independent projects, providing services such as communications coordination, copy editing, and translation.

Joel also has experience in education. Joel worked as an Assistant Language Teacher at Meiho Junior & Senior High School and Hasama Junior High School, where they taught English lessons and developed students' communication and critical thinking skills.

Additionally, Joel has worked as an English Translation Consultant and Copy Editor for Toyota, where they assisted in translating and editing English-language materials related to racing events and promotions.

Earlier in their career, Joel participated in the Japan Exchange and Teaching Program (JET) as an Assistant Language Teacher (ALT) in Oita Prefecture, Japan. In this role, they taught English lessons, organized training sessions, and facilitated cultural exchanges.

Overall, Joel Sandi has a diverse professional background with a focus on customer support, knowledge management, education, and language services.

Joel Sandi has a Bachelor of Arts (B.A.) degree in Print Journalism from the University of Southern California, which they obtained from 1998 to 2002.