Luis Diaz

Luis Diaz has a diverse work experience spanning various roles and industries. Luis'smost recent position was as a Technical Support Engineer at Outreach, where they provided support for the Outreach.io platform and its integrations. Prior to that, they worked at Twilio as an Enterprise Personalized Support Engineer and a Technical Support Engineer, gaining strong technical knowledge in voice, messaging, and Twilio products. Luis also utilized various CRM systems and troubleshooting skills. Before Twilio, they worked at Apple as a Customer Support Engineer, Pro, and Genius, where they excelled in sales, customer service, and strategy development. In addition, they have experience in retail management as a Store Manager and Assistant Retail Manager at GameStop, where they achieved sales goals and provided excellent customer service. Luis started their career as a Field Sales Representative at MarketSource Inc. and gained customer service skills as a Cashier, Bagger, and Customer Service Staff at Publix Super Markets.

Luis Diaz completed their education at the University of North Georgia from 2016 to 2020, where they obtained a degree in Business Information Systems with a focus on Selling Skills and Sales Operations. Prior to that, they attended Forsyth Central High School from 2013 to 2016, earning their High School Diploma with a field of study in Marketing/Marketing Management, General.

In terms of certifications, Luis obtained the "Outreach Admin Certified" certification from Outreach in May 2023. Luis also holds the "Certified Technical Sales Specialist (CTSS)" certification and "Technical Sales: The Role of the Sales Engineer" certification, both obtained from LinkedIn in March 2021. Additionally, Luis received the "Apple Certified Macintosh Technician (ACMT)" certification and the "Service Fundamentals (iOS Technician)" certification from Apple in October 2018.