Marco Fortaleza

Marco Fortaleza, PMP, has a strong background in technical support and project management. Marco started their career with Boeing as a Support Desk Analyst, where they provided remote and onsite services for PC related issues. Marco supported and troubleshot desktop and laptop installations, assisted users with backups and encryption, and resolved VPN issues.

After their time with Boeing, Marco joined Vertafore as a Data Conversion Engineer Lead. In this role, they worked closely with customer stakeholders, business analysts, and project managers to plan and execute insurance management system conversions and data migrations. Marco also played a crucial role in migrating customers from on-premises implementations to cloud offerings, performing on-site product deployments, system updates, and workstation setups. As a Business Analyst, Marco collaborated with clients and developers to gather requirements, provided specifications and scoping for custom software solutions, and authored technical specifications documentation for new solutions and processes.

Currently, Marco is employed at Outreach as a Platform Operations Analyst. Their responsibilities in this position are not yet specified, as they just started in November 2021.

Marco Fortaleza, PMP has an education history that includes attending ITT Technical Institute-Everett. Their degree program started with an Associate of Arts (AA) in Computer Networking Systems, followed by a Bachelor of Science (BS) in Information Systems Security. The specific start and end years for these degrees are not provided.

Additionally, Marco Fortaleza has obtained several certifications. They are a Certified Administrator from Outreach, obtained in December 2021, and a Project Management Professional (PMP) from the Project Management Institute, obtained in June 2017.