Outset Medical
- Commercial Training & Program Specialist
Commercial Training & Program Specialist
Sales · San Jose, United States
Job description
Company Overview
Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.
At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.
Position Overview:
We are seeking a dynamic and organized Commercial Training & Program Specialist to join our team. The ideal candidate will be responsible for coordinating and supporting sales and field service training initiatives, marketing programs and supporting the Chief Medical Officer to help drive business growth and improve commercial team performance. This position requires a detail-oriented individual with strong communication and organizational skills. This role supports several key functions in the commercial organization across sales, service, medical affairs and marketing and will need to be comfortable managing several priorities at once
Responsibilities:
- Collaborate with commercial team to support flawless training programs for sales and field service
- Coordinate and schedule Commercial Sales and Service training sessions, workshops, and events delivering an experience consistent with our brand and culture while hitting budget objectives
- Member of the National Service and Sales meeting support team with responsibilities for materials, logistics, registration and onsite support.
- Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
- Manage training calendars, resources, materials, and scheduling
- Coordinates training documentation and materials prepared by instructors
- Collect feedback and continuously improve training programs based on user needs and business requirements
- Management of the sales and marketing equipment demo fleet to support commercial activities.
- Coordination of commercial team meetings, both onsite and offsite, including meals, room blocks and communications.
- Management of purchase orders and invoicing related to training, medical affairs and marketing programs.
- marketing materials such as brochures, presentations, and digital content
- Work with cross functional teams, including sales, sales training, field service, marketing, marketing communications, medical affairs to ensure alignment between training and marketing efforts
- Monitor and report on the effectiveness of sales training programs and assigned marketing programs
- Approximately 20% of this role will be supporting the Chief Medical Officer in administrative duties including:
- Calendar management, coordination of travel and expense reporting.
- Managing correspondence of group mailbox and scheduling prescriber meeting requests.
Minimum Requirements:
- Bachelor’s degree
- 3-5 years of experience in a highly cross functional, customer-centric role and/or executive administration
- Strong proficiency with Microsoft Office Suite (PowerPoint, Word, Outlook, Excel)
- Proficient with expense management software (i.e. Concur)
- Proficient creating and administering online surveys (i.e. Microsoft Forms, Survey Monkey)
- Strong Project Management skills with ability to multi-task and prioritize tasks in fast paced environment
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about sales, marketing, and training, and are looking to make a significant impact within a dynamic company, we encourage you to apply for this exciting opportunity.
The Annual Salary Range for this role will be: $80,000- 120,000
We feel passionately about pay equality. Discretionary adjustments to the position’s starting compensation may be made in consideration of other relevant factors pertaining to eligible applicants, including, but not limited to, their specific skills, level, geographical location, and comparison to other employees already in the same or similar roles.
*This range represents our good-faith and reasonable estimate regarding what we reasonably expect to pay for this position at the time of posting.
Company Culture
At Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal. At Outset, we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers.
And this doesn’t happen by accident. It starts with our live onboarding program, Bold Beginnings, which serves as an incubator for cross-functional team-building, an immersion in Outset’s history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry. In SPARK!, people managers across functions come together to master three pivotal conversations: 1) the priority conversation, 2) the performance conversation, and 3) the growth conversation. They do this in an environment that challenges, supports, and broadens mindsets.
We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter. At Outset, we’ve designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, the ability to collaborate with great people, and opportunities to build skill and expertise in a fulfilling career.
An opportunity at Outset Medical won’t just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams.
- Medical
- Dental
- Vision
- EAP/Mental Health
- Life Insurance/AD&D
- Short/Long Term Disability
- FSA (Dependent & Healthcare)
- HSA w/ Employer contribution
- Commuter Benefits
- 401K w/ company match
- ESPP – Including Cashless Participation
- Fertility benefits
- Wellness initiatives
- Legal Assistance
- Pet insurance
- Financial Advisement & Wellbeing
- Tuition Reimbursement
- Student Loan Payback
- Employee discounts
- Professional Development/Learning
- Collaboration Days (lunch onsite)
- Happy Hours/Karaoke
- PTO/Sick time
- Holidays + Volunteer Day
Privacy is important to us. Please review our Applicant Privacy Notice.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.
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