Armando Montes

Armando Montes serves as the Operations Manager at Oveana since March 2019, bringing extensive experience in leadership and operational excellence. Prior to this role, Armando held the position of Department Head/A. Operations Manager at HGS - Hinduja Global Solutions from November 2017 to March 2019, where responsibilities included guiding teams, monitoring service quality metrics, implementing process improvements, and enhancing client programs. Armando's career also includes roles as a Licensed Agent and Financial Advisor at New York Life Insurance Company, Customer Relations Supervisor at FULLBEAUTY Brands, and several positions at State Farm, where duties ranged from customer service supervision to technical coaching. Armando's educational background includes attendance at The University of Texas at El Paso.