Shirel Garfinkle

Shirel Garfinkle has a diverse work experience in various roles and industries. Shirel is currently employed at Overwolf as a Technical Support Specialist since 2021. Prior to this, they worked at Syte as a Post sale implementation specialist in 2020, where they dealt with sorting and categorizing customer product catalogs using Regex and Ubuntu. Shirel also faced challenges in handling data in different languages.

From 2017 to 2019, Shirel was a Customer Service Representative at Yotpo, where they demonstrated excellent case management skills in resolving various issues for customers via email, chat, and phone. Shirel also worked closely with the Billing team to facilitate refunds through third-party companies and provided product education to customers.

Before Yotpo, Shirel worked at Trusteer (IBM Security) as a Technical Support Engineer from 2013 to 2015. In this role, they provided quick and accurate solutions to end users, advised them on security methods, assisted with banking account access, and detected and removed phishing attempts.

Shirel's career started in 2011 at IDF - Israel Defence Forces, where they served as an Adjutant Corps Sergeant. In this role, they were responsible for knowledge management in information systems related to human resources, analyzed and produced data in HR information systems, and guided HR staff and subordinate units in HR regulations.

Shirel Garfinkle started their education in 2007 at HaKfar HaYarok, where they studied Literature until 2010. In 2016, they attended The Hebrew University of Jerusalem, focusing on English Literacy & Japanese and obtaining a degree in Literature. In 2018, they briefly attended Studio 6b, specializing in Fashion/Apparel Design.