Rangga Fajar Andita

Rangga Fajar Andita has extensive experience in contact center operations, currently serving as the Contact Center Operations and Partner Support Manager at OVO (PT Visionet Internasional) since January 2019. Prior to this role, Rangga was the Assistant Contact Center Manager at Teleperformance Indonesia, where responsibilities included liaising with teams, conducting root cause analysis, and implementing performance improvement plans. Rangga's career also includes significant experience at PT VADS Indonesia, where roles spanned from Customer Data Analyst to Contact Center Supervisor, managing operational teams and overseeing performance metrics. Rangga holds a Bachelor's degree in Sociology from Universitas Gadjah Mada, earned between 2000 and 2005.