Nicholas Kumar

Nicholas Kumar is an experienced professional with a diverse background in operational support and customer service management. Currently serving as the Manager of Operational Support at Pacific Blue Cross since April 2021, Nicholas previously held various positions at Rogers Communications from November 2001 to November 2020, culminating in the role of Deputy Ombudsman, where oversight of a team investigating customer cases was key. Additional roles at Rogers included Site Manager for Continuous Improvement, Case Manager in the Ombudsman Office, and Advisor to the Office of the President, showcasing strong expertise in complaint resolution and customer experience enhancement. Educational accomplishments include an Advanced Dispute Resolution degree from UBC Sauder School of Business and specialized training in investigative interviewing through the Ontario Ombudsman. Early career experiences at Cell City Communications and McDonald's Corporation further demonstrate a solid foundation in retail management and customer service.