Paulina Skocelas

Paulina Skocelas has a diverse work experience spanning various roles and industries. Paulina started their career at Lloyds Banking Group in 2009, where they held the positions of Bilingual Core Banking and Internet Banking Technical Advisor and Team Manager. In these roles, they handled customer calls, resolved issues and complaints, and deepened customer relationships. Paulina also provided leadership and direction to consultants and managed team goals.

Paulina then joined Thermo Fisher Scientific in 2016 as a Finance Assistant, where they supported the Accounts Receivables team in minimizing the cash collection cycle and achieving collection targets. Their responsibilities included calculating and maintaining credit limits, contacting customers to ensure timely payments, and managing bad debt exposure.

In 2018, Paulina joined PageGroup as a Cash Collector and gradually progressed to the roles of Senior Cash Collector, Cash Collections Team Lead, and now holds the position of Senior Cash Collections Team Lead. Their responsibilities at PageGroup involve leading cash collection teams, ensuring timely collections, and managing team performance.

Overall, Paulina Skocelas has a strong background in customer service, finance, and team management.

Paulina Skocelas has a Bachelor's Degree in Russian Language and Literature from the University of Gdansk, which they obtained from 2001 to 2006. Paulina also has a National Qualification (NQ) in Introduction to Counselling from the City of Glasgow College, Faculty of Education and Society, which they acquired in 2013. In addition, they have obtained various certifications, including Microsoft Office 365 and Interviewing Techniques, from different institutions such as LinkedIn and Aglaia Consulting, with the most recent certification obtained in 2023.