Joe Thornock

Joe Thornock, MBA, SSM, serves as a Strategic Customer Success Manager at PagerDuty, effectively managing a $29M Annual Recurring Revenue portfolio and achieving a +94% revenue retention rate. Prior roles at PagerDuty include Senior Principal Customer Success Manager, where Joe expanded an account by $3M ARR, and Customer Success Engineer, contributing to a 95% license retention rate across 35+ Global Enterprise accounts. Joe's background includes significant experience in project management and analytics at organizations such as Workday and RR Donnelley, as well as military service as a Project Manager and Strategic Intelligence Analyst in the US Navy. Joe holds an MBA in Leadership and Organizational Change Management from Pepperdine University and possesses a Bachelor's Degree in Business Administration from California State University - East Bay. Additionally, Joe has officiated high school and college basketball games, honing conflict resolution and decision-making skills.