Lauranne Jousse

Lauranne Jousse currently serves as the Responsable Plan de contact client omnicanal and CRM Campaign Manager at Palais des Thés, overseeing multi-channel customer communication strategies and marketing automation initiatives since September 2022. Prior experience includes roles as Junior CRM Project Manager and CRM & Digital Project Manager Assistant at Groupe Etam, where Lauranne managed campaigns across various channels and contributed to loyalty program implementations. Additional experience spans positions such as Brand Manager Assistant at Louvre Hotels Group and Marketing and Communication Project Manager Intern at Les Sources de Caudalie, focusing on competitive intelligence, operational marketing, and community management. Lauranne Jousse holds a Master's Degree in Marketing from Université Paris Dauphine and has engaged in various consulting and project management assignments, strengthening expertise in customer relationship management and strategic marketing.