Jurgita Scerbakova

Jurgita Scerbakova has over a decade of experience in customer service and management roles across various companies. Currently serving as Customer Experience Manager at PANGAIA since June 2020, Jurgita has progressed through positions including Customer Experience Team Lead UK and Customer Experience Agent. Prior experience includes serving as Customer Service Manager at Finery and Customer Care Assistant at MATCHESFASHION.COM, where Jurgita specialized in maintaining high levels of customer satisfaction through effective communication and problem-solving. Earlier experience includes a role as Sales Assistant/Mentor at Inditex, where responsibilities included training and supporting staff, and a position in Final Quality Control at A-Novo, focused on quality assurance and administrative tasks.