Chris McDuffie

Chris McDuffie has a diverse and extensive work experience in the field of telephony and contact center engineering. Chris currently works as a Manager/Contact Center Engineering at Papa since April 2022. Previously, they worked as a Technical Advisor at Guidepoint from May 2015 to present. Chris also held the position of Sr Telephony/Contact Center Engineer at Lendmark Financial Services from October 2020 to April 2022. Prior to that, they worked at Goldman Sachs as a Sr VoIP Engineer/Telecom Manager from April 2016 to October 2020. Before joining Goldman Sachs, Chris worked as a Sr Voice Engineer at Cox Communications from January 2014 to April 2016. Chris also worked at Cbeyond as a Tier III Voip Support Engineer from September 2009 to December 2013. Chris's work experience also includes being a Technical Specialist at Ericsson from January 2008 to September 2012. Chris worked at AT&T as a Project Manager - Voice Over IP - Voice from May 2002 to December 2007. Prior to their career in the private sector, Chris served in the US Navy as an NEC IT-2735 Information Systems Administrator from October 1989 to March 2005. Finally, they began their career as a Network Engineer at Sprint Nextel, working there from an unspecified start date until July 2002. Throughout their career, Chris has accumulated a strong foundation of knowledge and expertise in telephony and contact center engineering.

Chris McDuffie's education history includes the following:

- Chris attended Chapman University where they studied Electrical, Electronics and Communications Engineering.

- Chris received training in Information Systems Administration at the Information Warfare Training Command, US Navy.

- Chris also received training in Electronics Technology at the Naval Aviation Technical Training Command, US Navy.

- Chris pursued Computer/Information Technology Administration and Management at Western Governors University.

Additionally, Chris achieved several certifications including:

- IBM Certified Blockchain Architect from IBM in December 2017.

- IBM Certified Blockchain Developer from IBM in December 2017.

- Big Data certification from IBM in September 2017.

- Certified CaaS Administrator from Interactive Intelligence in May 2016.

- Certified Broadsoft Administrator from BroadSoft in January 2015.