Javier Palacio Oñate

Javier Palacio Oñate has extensive work experience in various roles and companies spanning several industries. Javier currently holds the position of VP Sites Production & Delivery at papernest, where they are responsible for overseeing production and delivery of services. Prior to that, they worked as the Sales Production Director at the same company. Javier also served as the Country Manager at ADM VALUE.

From 2018 to 2021, Javier worked as the Chief Operating Officer (COO) at Innovation Group Limited, where they managed client operations activities across Southern Europe. Javier was responsible for ensuring the best services and support in vehicle repairs for insurance clients in multiple countries.

Javier also has experience working as an Interim Manager & Customer Operation Expert at JPO, where they provided expert advice on customer care, sales, and telesales to various companies. Javier collaborated on IT and contact center projects and focused on improving customer loyalty and satisfaction.

Earlier in their career, Javier held managerial positions at Educaria, ICEMD, ONO, CCA International, TeleTech, and Atento. These positions allowed him to develop and manage operations, customer services, and contact centers, while also implementing strategies to improve performance and profitability.

Overall, Javier Palacio Oñate has a strong background in operations and customer services management, with a proven track record of delivering results and driving organizational growth.

Javier Palacio Oñate has a Bachelor's degree in Telecommunications Engineering from the Universitat Politècnica de Catalunya, which they obtained from 1987 to 1991. In 1993, they completed a Marketing de atención al cliente program at EADA Business School. Additionally, they completed a Postgraduate program in Telecommunications Management at ICT (Institut Català de Tecnologia) from 1994 to 1995. In 1993, they also pursued a course in Project Management at CEGOS. Finally, in 2008-2009, Javier completed a Programa Dirección Ono at IE Business School.