Sandra Geraghty-Kerr

Sandra Geraghty-Kerr has over 25 years of work experience in various customer service and management roles. Sandra is currently working at Paradigm Housing Group as the Head of Customer Service, a position they have held since 2022. Prior to that, they were the Customer Service Manager at the same company from 2021 to 2022.

Before joining Paradigm Housing Group, Sandra worked at Certsure LLP, where they held multiple roles including Commercial Director from 2017 to 2019, Customer Experience & Sales Director in 2016, Customer Experience Director from 2013 to 2015, Head of Group Customer Relations from 2011 to 2013, and Customer Relations Manager from 2010 to 2011.

Sandra also has experience working at Veolia Water as the Head of Measurement and Improvement in 2009, and as the Head of Customer Services from 2002 to 2008. Sandra worked at Surrey Police as the Contact Centre Manager from 2001 to 2002 and at British Airways World Cargo as the Call Centre Manager from 2000 to 2001, and in Revenue Management from 1996 to 1999. Sandra started their career at American Airlines as a Resource Planning Analyst from 1994 to 1996.

Sandra Geraghty-Kerr completed their Post Grad Diploma in Management Studies from Kingston University between 1998 and 2000. Prior to that, they obtained a Scottish National Certificate in Business Studies (BTEC) from Glasgow Training Group. No specific start and end years were provided for the latter qualification.