Paradigm Quest
Michelle Tsui is a seasoned professional in the credit analysis field, currently serving as a Credit Fulfillment Analyst at Paradigm Quest since January 2021. Prior experience includes roles as a Senior Credit Analyst and Credit Analyst at GM Financial from November 2015 to December 2020, and as a Credit Analyst at Slimband from August 2011 to October 2015. Earlier in the career, Michelle worked as a Credit Support Representative at ATF Group of Companies - Credit Medical Corporation and also held a position as a Receptionist/Marketing Support at Slimband. Michelle holds an HBA with a specialization in Economics and Political Science from the University of Toronto and has pursued additional credentials with the Canadian Securities Institute, earning the CPH designation and currently working on the CSC program.
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Paradigm Quest
Paradigm Quest Inc. is a leading, innovative Business Process Outsourcing (BPO) company in the Canadian mortgage industry with offices in Toronto, Vancouver and Montreal. Paradigm underwrites over $10 Billion of mortgages annually and is fully operational in English and French. Paradigm was founded in 2004 by its senior management team and was the first pure BPO dedicated to mortgages in Canada. Paradigm has consistently endeavored throughout the years to provide its clients with customizable cost-effective end to end business solutions that focus on enhancing the overall mortgage experience for our broker partners, institutional partners and homeowners. We are a people centered organization, committed to putting our teams first. Simply put – we hire, train, promote and retain exceptional and passionate people, for the express purpose of creating an extraordinary Paradigm family and customer experience. By constantly challenging conventional thinking, we have fostered an atmosphere where people consistently strive to exceed expectations and delight our customers! Since inception, Paradigm has successfully harmonized a service-oriented operations team with best in class technology, resulting in the accumulation of $26 Billion of Assets Under Administration, 14 white label brands and counting, an “above average” ranking by S&P, and strategic partnerships with several credit unions and 3 of the top 6 major Canadian Banks. We pride ourselves on offering a standard of service that is second to none. Our growth is driven by our leading industry experts, who have extensive knowledge of the mortgage market, and who are passionate about delivering a best in class mortgage experience for all our clients.