Platforms Growth Lead

About Us:

At Parafin, our mission is to grow small businesses.

Small businesses are the backbone of our economy, yet banks do not have their back. Parafin is a technology company that builds infrastructure which enables small businesses to get easy access to financial services via platforms they sell on. Parafin's first set of products offer capital-as-a-service for online platforms. Parafin currently powers the capital programs for platforms and payment processors ranging from Series B to post-IPO companies such as DoorDash, Amazon, Worldpay, Mindbody, Fullsteam, Guesty, Xplor, and Quilt.

We are a tight-knit team coming from organizations such as Stripe, Square, Plaid, Coinbase, Robinhood, Affirm, Uber, and CERN, and are excited both about helping small businesses grow and thrive, and build products that leaders at top companies have started to use every day to grow their platforms. We are backed by prominent venture capitalists such as Ribbit Capital, Thrive Capital, GIC, Index Ventures, Green Oaks Capital, and SV Angel and have raised more than $94M in equity and $200M in debt.

About the Position

We are looking for a Platform Growth Lead - Mid-market to grow and support our expanding roster of mid-market platform partners. You will own onboarding for new mid-market platforms, support and influence existing platforms in their growth motions, and create the right processes and infrastructure to efficiently scale this partner segment. You will directly grow capital programs across a wide variety of B2B verticals and contribute to the growth of the SMBs our partner platforms serve. This role will also work closely with internal product and engineering teams to recommend and create the right onboarding and product infrastructure to unlock scale.

If you enjoy working on products that help small businesses and thrive on creating win-win-win solutions for partners/users/Parafin, come join us!

What You’ll Be Doing:

• Lead the post-sale onboarding, engagement, retention, and growth of our mid-market platform customers in collaboration with the platform partnerships and integration engineering teams
• Drive expansion within accounts – identify new strategic opportunities to improve capital marketing, drive new product adoption, and unlock incremental user segments to help partners grow.
• Drive overall account health including capital origination performance, cost optimization, product adoption, usage velocity, account renewals, and customer satisfaction
• Recommend and create processes, internal tooling and infrastructure, and self-serve partner solutions to drive more resource-efficient onboarding and product expansion for platforms.
• Share customer feedback and insights with Product, Engineering, Support, and Partnerships to empower and inform improvements to the Parafin partner experience
• Engage with Product and Engineering teams to help drive product strategy

What We’re Searching For:

• 5+ years experience in a customer success or partnerships role preferably focused on mid-market or enterprise segments
• Experience in a client-facing role ideally partnerships or customer success, managing relationships with large and complex organizations for a technical product
• Sophisticated business sense and understanding of underlying drivers and strategy of our partners’ businesses
• Track record of leading technical conversations and influencing internal and external teams to take action based on business and partner impact.
• Proven track record of achieving revenue-based targets and goals and driving account expansion
• Strong verbal and written communication skills
• Ability to navigate data and people to find answers
• Driven to help grow small businesses

We Prefer If You Have:

• Proven ability to build business cases and revenue models to drive strategic decision-making and joint wins
• Familiarity working on API-driven and other technical products
• Demonstrated ability to build deep and influential relationships with partners up to the executive level
• Experience working closely with product, engineering, and ops teams to solve partner issues and drive partner experience improvements

What We Offer

• Salary Range: $190k - $215k
• Equity grant
• Medical, dental & vision insurance
• Unlimited PTO & work from home flexibility
• Commuter benefits
• Free lunches
• Paid parental leave
• 401(k)
• Employee assistance program

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.