CRM and Customer Engagement

The CRM and Customer Engagement team at Douglas is dedicated to enhancing customer experiences and fostering loyalty through strategic data-driven insights and innovative digital content. They manage customer relationships and loyalty programs, analyze pricing and engagement metrics, and design captivating branding and marketing initiatives to inspire and connect with beauty enthusiasts across Europe. By leveraging advanced analytics and personalized strategies, the team aims to cultivate strong customer connections and drive sustainable growth for Douglas’s premium beauty offerings.