Shaquana Terry

ShaQuana Terry currently serves as the Manager of Health Services Operations at Parkland Community Health Plan, overseeing non-clinical operations and ensuring member satisfaction through effective case management and process improvements. Previously, ShaQuana held the position of Clinic Manager at CleanSlate Centers, where responsibilities included managing daily clinic operations and patient flow to meet corporate goals. As the Business Service Supervisor at Allina Health, ShaQuana focused on revenue cycle metrics, workload management, and departmental recommendations. Additional experience includes supervising financial clearance staff at Hennepin Healthcare and working as a Senior Financial Counselor at Fairview Health Services. Educational credentials include a Master’s degree in Business Administration and Management from Western Governors University, a Bachelor of Science in Health/Human Services Management from Saint Mary's University of Minnesota, and an Associate of Science in Human Services from Minneapolis College.