Parloa
- Senior Partnerships Manager (f/m/d)*
Senior Partnerships Manager (f/m/d)*
Customer Service · New York, United States
Job description
YOUR MISSION:
As our Senior Partnerships Manager, your primary mission and focus revolves around crafting and cultivating impactful relationships with relevant partners to support in driving partner generated revenue growth. By leveraging your expertise in the SaaS or Contact Center industries, you will proactively identify and engage with partners, showcasing the Parloa value proposition and the mutually beneficial opportunities our collaboration can unlock. You will also contribute to the development of the Parloa Partner Program in the US, ensuring our partnerships align with our business goals and priorities. Working hand-in-hand with cross-functional teams across regions – from sales and marketing to technical experts – you'll ensure a seamless integration of partner initiatives into our overarching strategy.
IN THIS ROLE YOU WILL:
- Develop and execute a long-term vision and strategy for the relevant partners
- Identify and qualify potential new partners and determine the best program fit for them
- Build and maintain strong relationships with partners, including regular communication and engagement
- Leverage your existing executive network and c-level contacts in the partnership ecosystem to drive successful partnerships
- Analyze data and metrics to measure program success, identify trends, and optimize program performance
- Manage complex projects, including developing and executing plans, tracking progress, and managing timelines
- Collaborate cross-functionally with internal teams (sales, marketing, product, etc.) to drive partner success
- Stay up-to-date with industry trends and best practices to continuously improve the partner program
- Collaborate with legal teams to negotiate and finalize partnership agreements and contracts
WHAT YOU BRING TO THE TABLE:
- Bachelor's degree in business, marketing, or a related field
- Must have experience working in the Business to Business (B2B) SaaS Industry
- 5+ years of experience in partnerships management experience required
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Experience working with relevant parners in the industry
- Strong analytical skills with experience using data to make informed decisions
- Excellent relationship-building, communication, and negotiation skills
- Proven track record of driving business growth and achieving results
- A strong technical affinity and a solid understanding of technology trends and innovations.
- Demonstrated ability to manage complex projects and work collaboratively with cross-functional teams
WHAT'S IN IT FOR YOU?
- Be part of a dynamic, driven team of +32 nationalities with flat hierarchies and collaborative company culture
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Leverage exclusive offers with our corporate benefits portal, giving you access to compelling deals from leading brands.
- Regular team events, game nights, and other social activities
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.
Your recruiting process at Parloa:
Recruiter video call → Hiring Manager Interview → Technical Challenge Interview → Meeting the team → Founder interview
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.