Svenja Louis

Svenja Louis is a seasoned expert in Customer Success Management with a strong background in driving product adoption, customer retention, and strategic initiatives across various organizations. Currently serving as a Senior Customer Success Manager at Parloa, Svenja previously excelled at Miro, managing a significant commercial portfolio and achieving high retention rates while supporting expansion revenue. Experience at Personio involved consulting for upper mid-market key accounts to maximize their use of the SaaS product. Prior roles include positions at Monitor Deloitte, BMW Group, and Accenture, where Svenja focused on digital transformation, CRM, and customer experience strategies. Svenja holds a Master of Science in Marketing from Universidad Carlos III de Madrid and a Bachelor of Science in International Business Administration from the University of Applied Sciences Ludwigshafen am Rhein.