Helene Lieutenant-Torchet

Helene Lieutenant-Torchet is a seasoned professional with extensive experience in end user support and IT management. Currently serving as the Head of End User Support at PartnerRe since January 2008, Helene leads a team of approximately 20 individuals, focusing on delivering reliable customer-centric support services while maintaining high levels of user satisfaction and system uptime. Responsibilities include managing a substantial annual budget, coordinating incident management, and overseeing IT project execution, including office renovations. Prior roles include management positions at GE Healthcare and DEVOTEAM, where Helene honed skills in service desk operations, infrastructure management, and network architecture. Helene holds a BAC+5 degree in telecommunications and network from ESITCOM.