Randy Fahrbach

Randy Fahrbach has over 20 years of experience in customer success and channel management roles. Randy is currently a Customer Success Manager at PartnerTap, where they focus on managing partner ecosystems and improving data visibility and processes. Prior to that, Randy worked as a Customer Success Manager at Cobalt, where they contributed to the future of penetration testing.

Randy also served as the Head of Channel Success at PartnerOptimizer by SaaSMAX Corp., where they collaborated with channel leaders to optimize channel sales and drive growth. Randy was a Regional Channel Manager at OutSystems, leading partner recruiting, relationship management, and business expansion through enablement and marketing efforts.

Before that, Randy held various roles at LogMeIn, including Director of North America Channel and Senior Manager of North America Channel, where they managed the development and growth of referral and resell programs. Randy played a key role in transitioning the partner engagement from a services focus to uncovering new business opportunities.

Earlier in their career, Randy was the Senior Manager of SaaS Partner Development at Citrix Online, where they managed the development and operations of the Citrix SaaS Advisor Program. Randy also provided leadership in managing worldwide sales support operations and strategic business channel and integration opportunities.

Randy began their career as a Customer Service Supervisor at Expertcity Inc. and later held roles as an Account Manager and Channel Operations Manager at the same company, driving sales and engaging with key partners.

Throughout their career, Randy has demonstrated a consistent focus on customer success, channel management, and driving revenue growth through effective partnerships and strategic initiatives.

Randy Fahrbach earned a Bachelor of Arts (B.A.) degree in English Language and Literature, General from Arizona State University, graduating in 1980. It is unclear when Randy attended El Camino College, CSU Dominquez Hills, and Santa Barbara City College, as specific start and end years were not provided. In terms of additional certifications, Randy obtained a Level 1 Customer Success Foundations certification from Growth Molecules™ in December 2022.