Helen Connolly

Director of Customer Success at Passenger

Helen Connolly has an extensive work experience spanning various roles and industries. Helen is currently the Director of Customer Success at Passenger, a company that provides digital technology solutions for public transport operators. Prior to this, they held positions such as Head of Customer Success and Head of Customer Services at Passenger. Helen also worked as a Key Account Manager at Passenger, where they played a vital role in delivering scalable digital technology services to clients.

In 2020, Helen joined myTrip by Passenger as the Director of Customer Success. Previously, they worked at Win at Retail Ltd as a Resource Planning Manager, where they oversaw field marketing activities. Before that, they served as a Senior Account Manager at MMedia Group Ltd, an advertising and events organization. Additionally, they worked as an Account Manager at JPW Retail Ltd and as a Business Development Manager at Trailblazers UK.

Helen's career started at Mobile Media Ltd, where they worked as an Account Manager for nearly a decade. Helen has gained valuable experience in customer success, account management, and resource planning throughout their career.

From 1990 to 1996, Helen Connolly attended Lytchett Minster School but did not pursue a specific degree or field of study during this time.

Links


Timeline

  • Director of Customer Success

    September, 2022 - present

  • Head of Customer Success

    February, 2022

  • Head of Customer Services

    January, 2020

  • Key Account Manager

    July, 2018