Vendor Operations Coordinator - Philippines

About Passport:

Our goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.

Hundreds of the world’s top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel.  With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally. Responsibilities

• Monitor flights and shipment schedules and statuses during evening EST hours
• Track real-time updates, including delays, and flight cancellations using internal tracking systems as well as external carriers' tracking portals
• Proactively identify potential shipment delays and operational issues
• Communicate promptly with internal teams any identified operational issues, shipments, and flight delays
• Maintain accurate records of flights and shipments activities including tracking numbers, delivery confirmation, and incident reports
• Interacting with vendor and carrier inquiries
• Review and submit required documentation to our delivery partners
• Investigation of parcels and vendor concerns through multiple avenues
• Ability to work through a daily task list, and monitor emails daily to update different types of data throughout the day
• Quickly learn how different systems work and how to effectively use them
• Communicates effectively with Operations team members and leads
• Run reports and troubleshoot issues as needed
• Enter key performance indicator data accurately and on time for multiple vendors
• Review data for deficiencies or errors, correct any incorrect information
• Provide feedback and find pain points in the process, gather information for internal systems, and work on projects as needed
• You will be expected to work on a fixed schedule and be responsive during your set hours
• You will be expected to work on a fixed schedule from 6 AM - 2 PM Philippines time, Tue - Sat.

You have many of the following:

• Proficient English written and verbal skills
• Familiarity with relevant software tools such as Zendesk, ERP systems, logistics software, or CRM tools is a plus
• Excellent Microsoft Excel skills
• Proven experience in monitoring operations, preferably in logistics or transportation
• Understanding of international shipping regulations, customs procedures, or international logistics considerations
• Excellent time management skills and a demonstrated ability to meet deadlines and manage time effectively in a fast-paced environment
• Strong attention to detail and ability to manage multiple tasks efficiently
• Strong analytical skills, and the ability to analyze data and trends to identify potential issues or areas for improvement in vendor operations
• Excellent problem-solving skills and a capability to independently troubleshoot issues that arise during monitoring and tracking processes
• Process-oriented and able to understand how different pieces of information connect
• Self-starter with an eye for process improvement
• Excellent communication and presentation skills, both verbal and written
• Ability to multitask, prioritize and manage time effectively
• Self-motivated, positive attitude, Team player
• Able to quickly understand and implement process changes