Customer Service · Full-time · NY, United States of America
The company you'll join
We exist to make investing in the private markets as easy as Robinhood made investing in public stocks. More and more people invest in private equity and venture capital funds every day. Even though this asset class has been around for decades, it wasn't built to handle this volume of investors. Signing up for Robinhood? It takes two minutes. Investing in a private equity or venture capital fund? You need to fill out 200+ page legal questionnaire every time you make an investment. These forms aren't standardized, and not every question applies to every investor. Investors often miss questions or answer the wrong ones, and then have to start over and redo the entire thing.
We've built a TurboTax-style workflow that makes the investor onboarding and fund closing process (ie, the process of investing in, and then closing, a private fund), significantly easier and more streamlined. Investors see all the questions that matter to them, and only the questions that matter to them. It may sound boring, but since 2020 we've processed billions of dollars for thousands of investors with a record document completion time of less than 2 minutes. And, when investors run through our workflow, we capture their identity information so they can repurpose it for future investments. We call this an "investor profile" and it's the whole reason we built this business.
The impact you’ll have
Partnerships are the cornerstone of our go-to-market motion and you’ll help us unlock it even more. The Partnership Program Manager will help drive all strategic and operational initiatives across all partner channels. You'll be instrumental in the creation, execution, and success of our partnerships roadmap and strategy, and work across all stages of the partnerships lifecycle. You’ll become an expert in our product to understand how different partners (and their clients) use it and will communicate that back to our legal, accounting, and technology partners. Reporting to Passthrough’s Partnerships Lead, this role will involve working cross-functionally with both external and internal partners, stakeholders, decision makers, users, and team members.
The problems you’ll solve
The qualifications we’re looking for
**We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. If you’re excited about the role and the company but don’t have all of the qualifications we’re looking for, we still encourage you to apply.
What to expect in the hiring process
We go through the same interview steps with all candidates to ensure equity in our hiring process. Our process is designed to learn as much about each candidate as possible, and give you access to our team so you can learn about what it's like to work at Passthrough. All roles also require a background check.
Benefits include
*Pay transparency: The salary range for this role is $110,000 - $130,000/year. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.