Ronald Wong

Ronald Wong has a diverse work experience spanning various industries and roles. Ronald'smost recent position was as a Technical Support Manager at PatientPoint®, starting in March 2023. Prior to that, they worked as a White Glove Team Lead at The Mosaic Company from December 2020 to March 2023.

Before that, Ronald held the role of Area Tech Lead at lululemon from October 2019 to September 2020, where they managed store technology operations and provided resolution for critical issues.

Ronald also worked as an EPC Site Technical Lead at First Solar from November 2018 to July 2019, responsible for implementing and supporting infrastructure technologies at renewable energy solar power sites.

Ronald gained extensive experience at Salesforce, where they held multiple roles. As a Techforce Analyst Lead from January 2016 to October 2018, they acted as a liaison between software teams, end-users, and senior management. Ronald also served as a Team Lead Desktop Engineering from January 2015 to January 2016, providing supervision and mentorship to helpdesk and desktop teams. Prior to that, they worked as a Senior Desktop Engineer from August 2013 to January 2015, delivering technical support and facilitating training sessions.

Earlier in their career, Ronald worked in IT support roles at The Baupost Group, Ropes & Gray LLP, Middlesex Savings Bank, and EMC. These positions involved providing various levels of support for computer systems, networks, and peripheral devices.

Overall, Ronald Wong has a strong background in technical support, management, and IT infrastructure implementation across different industries.

Ronald Wong began their education at Newton North High School, where they obtained their diploma from 1994 to 1998. After graduating from high school, they attended Hofstra University from 1998 to 1999, studying International Business. Following this, they enrolled in the Wentworth Institute of Technology from 1999 to 2001, majoring in computer engineering. Ronald then pursued a degree in Network and System Administration/Administrator at the Computer Ed Institute from 2001 to 2003.

In terms of certifications, Ronald obtained the MCDST and MCP certifications in September 2009. Ronald has also completed various LinkedIn courses, including Leadership Foundations in October 2020 and Preventing Harassment in the Workplace in July 2023. Additionally, they have acquired certifications in topics such as Interpersonal Communication, Diversity, Inclusion, and Belonging, and Project Management.