Olushola Bolaji Oguntoye

Olushola Bolaji Oguntoye's work experience includes the following roles:

1. Head Of Customer Experience at PATRICIA since May 2021 (ongoing).

2. Head, Customer Experience at Konga Online Shopping Ltd from April 2020 to April 2021. Duties included team leadership, project management, business development, stakeholder management, and effective communication.

3. Manager, Customer Experience at Konga Online Shopping Ltd from October 2018 to March 2020. Responsibilities included team leadership, project management, business development, stakeholder management, and effective communication.

4. Supervisor, Contact Centre at Konga Online Shopping Ltd from January 2018 to September 2018. Responsibilities included supervising Contact Centre channels, collecting and analyzing contact data, and identifying training needs for customer service agents.

5. Team Lead, Email Unit at Konga Online Shopping Ltd from February 2014 to December 2017. Responsibilities included setting KPIs, resolving problems, and working with other units to address customer and staff issues.

6. Customer Experience Analyst (Back Office Unit) at Konga Online Shopping Ltd from November 2013 to January 2014. Responsibilities included providing robust CRM, responding to customer emails and complaints, and driving customer retention.

7. Customer Service Officer at Swift Network from November 2011 to October 2012. Responsibilities included handling inbound inquiries, following up with prospective customers, and enhancing after-sales services to reduce attrition/churn rate.

Olushola Bolaji Oguntoye's education history includes attending Lagos State University. The specific degree or field of study is not provided. Additionally, they have obtained a certification in "The Fundamentals of Digital Marketing" from Google in April 2021.