Cecilia Zausa

Cecilia Zausa is an experienced professional in customer support and translation services, currently serving as Customer Support Manager at Payhawk since August 2025. Prior to this role, Cecilia worked at eDreams ODIGEO as CX Translation and Documentation Lead from December 2022 to August 2025, and held various positions at Telus International from 2018 to 2022, including Team Manager and Content Moderator. Earlier in the career, Cecilia managed teams and projects at Subspedia from 2012 to 2018 and contributed as a Translator and Proofreader at Traduco s.r.l. in 2017. Cecilia holds a Master’s Degree in Specialized Translation and a Bachelor’s Degree in Intercultural Linguistic Mediation, both from Alma Mater Studiorum – Università di Bologna.