Amanda Amaral

Amanda Amaral has extensive work experience spanning various roles and industries. Amanda is currently a Lead Technical Support Analyst Global at PayJoy, where they collaborate with engineers and program managers to maintain app quality and troubleshoot smartphone issues. Prior to this, they worked as a Technical Support Analyst at PayJoy, diagnosing and troubleshooting smartphone behavior issues. Amanda also served as a Partner Success Manager at PayJoy.

Previously, Amanda worked at RecargaPay as a Payments Operations Team Leader and Team Leader CX. Amanda was responsible for overseeing team operations and ensuring quality customer experiences. At Fastcash, they served as a Team Lead Manager, leading a team of 10 analysts in banking reconciliation and providing customer support.

Amanda also gained experience at Neon as a Customer Experience and Business Analyst, handling user inquiries and contributing to process improvements. Amanda worked at Mercado Bitcoin as an Analyst, managing customer service channels and providing support in the cryptocurrency market. Additionally, they worked at Vindi as a Customer Success Analyst, offering support, training, and consulting services to clients.

Before that, Amanda held roles such as Pre-Sales Analyst at IS4B Consulting, Controller of Operations at Grupo Tracker, and Technical Customer Service Representative at Mercado Livre. Amanda started their career as an Assistant Customer Service Representative at Web Prêmios.

Amanda Amaral is currently pursuing a Curso Superior de Tecnologia (CST) degree in Análise e desenvolvimento de sistemas at FIAP since 2023.