Jenna Easton

Jenna Easton is an experienced professional in client services and customer experience, currently serving as the Director of Client Services at Paylocity since July 2024. Prior to this role, Jenna held the position of Vice President of Customer Experience at PrimePay, overseeing customer support for payroll, HR, and benefits. At BILL, Jenna was the Senior Leader of Service Delivery, where responsibilities included leading support for a white-label product and developing performance management playbooks that enhanced service metrics. Jenna's extensive career at Paychex spanned nearly two decades, with positions ranging from Director of Implementation, where leadership of a 500+ FTE division was key, to various roles in client services and implementation. Jenna holds a Master's degree in Strategic Leadership from St. Bonaventure University and a Bachelor's degree in Business Administration from the State University of New York College at Potsdam.