Rick McKenna

Rick McKenna, MBA, serves as the Senior Director of Service Delivery at Paylocity since April 2024, after previously holding the position of Director of Client Services at the same company from October 2015 to February 2022, where responsibilities included managing multiple teams for client support in a B2B context. Prior experience includes serving as Senior Manager of HR Operations at Comcast, where Rick McKenna focused on productivity and efficiency improvements within the HR Shared Services Center, leading a team of 25 HR professionals. Rick McKenna also held various positions at Wyndham Vacation Ownership, culminating in the role of Director of Customer Service, overseeing operations of reservation contact centers and managing up to 150 employees. Earlier career highlights include serving as Senior Customer Relations Manager at PulteGroup, focusing on relationship management for new homeowners. Educational qualifications include a Business Administration degree from the University of Florida, an MBA from UCF College of Business, and an Associate of Arts degree from Indian River State College.