Francisco Zaid Chavez

Francisco Zaid Chavez is an experienced IT professional specializing in technical support with a strong background in software and ticketing systems. Currently serving as an Advanced Support Engineer at Paymentology since November 2021, Francisco resolves technical queries related to the company's API and possesses knowledge of ISO 8583 as well as the transaction processes of MasterCard and Visa. Prior to this role, Francisco worked as a Help Desk Analyst at HCL Technologies, providing comprehensive IT support and remote desktop assistance. Francisco also gained valuable experience as a Service Desk Specialist at NTT DATA Services, becoming familiar with ticketing systems such as Service Now and BMC Remedy OPAS. Additionally, Francisco is pursuing a Bachelor's degree in Computer Science at Universidad de Guadalajara, with studies ongoing since 2019.