Bryn Williams

Bryn Williams is an experienced professional in user experience research, currently serving as Senior Director at PayPal. Prior roles include Director and Senior Manager of User Experience Research at PayPal, as well as Head of Research at Capital One. Bryn has also worked as a UX Researcher on contract at Google and held positions at Visa Europe and Government Digital Service, focusing on customer experience research and user research. Bryn holds an MSc in Psychology from The Open University and a Diploma in Professional Studies from Loughborough University.