Giulia Calanna

Giulia Calanna is an experienced Customer Success Manager currently working at PayPal since November 2023, previously serving as a Senior Customer Success Manager at ESW and PayPal. Giulia has extensive expertise in managing relationships with luxury fashion brands and various verticals such as insurance, travel, gambling, and retail, while developing strategic plans and liaising with account executives. A contributor to the CSM mentoring program for EMEA, Giulia has handled a diverse portfolio of businesses, conducted face-to-face meetings, organized targeted marketing campaigns, and taken on roles to improve communication and support within account management teams. Giulia holds a degree in Economy and Administration of Touristic Services from the University of Perugia and has a background in technical support and customer service with previous positions at Stream Global Services and UPS.