Matthew Ford

Matthew Ford is an experienced customer support professional with a strong background in management and technical support. As Director of Customer Support at Paytronix since January 2021, Matthew has led a team responsible for generating over $825k in revenue and manages daily operations including training and scheduling. Previous experience includes roles at Harvard Business School and Deltek, where Matthew oversaw customer care operations, implemented innovative support solutions, and significantly improved customer satisfaction metrics. Matthew holds a BA in History from the College of the Holy Cross.