Vikram Rao is an experienced professional in customer experience and consulting, currently serving as the Head of Customer Experience at Payu since July 2021. Prior to this role, Vikram worked as an Independent Consultant from January 2014 to June 2021, advising various firms across multiple industries, including collections and offline payments. Vikram's earlier experience includes positions at Tata Consultancy Services as Client Leader and Assistant General Manager (2009-2014), as well as a notable tenure at GE Capital where responsibilities included National Collections Manager, Assistant Vice President, Zonal Manager, and Regional Manager (2001-2009). The career began at Citicorp Credit Services India Ltd. as Territory Sales Manager (1999-2001). Vikram holds a PGBDM from Vignana Jyothi Institute of Management and a Bachelor of Commerce from Loyola Academy.
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