Karen oversees Payveris’ operations, including payment operations, client support, and compliance functions. She’s a digital native and strategic thinker, possessing nearly 15 years in financial services with a focus on digital channels, user interfaces, and customer experience.
Before coming to Payveris, she was VP of Emerging Customer Technologies at PeoplesBank, where she created and managed the Customer Innovation Lab. She was instrumental in implementing new technologies like the BusinessExpress lending platform which provides loans to small businesses in as little as 5 minutes. Her mobile-first design experience and passion for data analytics have proven highly valuable in growing digital acquisition, of both deposits and loans, and increasing adoption of self-service tools like mobile deposit and bill pay. A seasoned business technology professional and project manager, Karen has led multiple system conversions and new implementations from the client side and has brought that experience to the FinTech space.
An MBA graduate from the University of Massachusetts – Isenberg School of Management, Karen completed PeoplesBank’s Management Development Program; Ritz Carlton’s Gold Standards for Legendary Service and Sustainable Success; worked with global advisory firm, Forrester Research, to create a custom mobile strategy; and was named to BusinessWest’s “Forty Under 40,” all before 30.
Her volunteer efforts include serving on the board of directors for the Connecticut Technology Council; promoting STEM to Girl’s, Inc.; and participating in United Way’s annual Day of Caring.
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