Team Lead | Application Engineer

Peach Payments: 

Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. 

Our merchant partners include your favorite food delivery services, whether you’re ordering in or using a meal kit, travel services that can help you book your next getaway adventure and even your neighbor’s side-hustle e-commerce store. 

For these partners and their customers, we aim to provide delightful experiences that make it as easy as possible to facilitate online payments. 

 Why we’re hiring for this role:
Applications Engineers are critical to our merchant journey. As a Team Lead in Applications Engineer you will work closely with our onboarding, sales, engineering and products teams to ensure our merchants experience seamless and effortless integration support.

You will report to our Head of Operations, Nadine, meet her here.

Your mission should you choose to accept:
● Ensure team members are happy, effective, and growing in their careers and new work experiences.
● Align with Management, drive clear goals and directions, and provide regular feedback on team members’ performance.
● Maintain metrics and analysis of team performance, and provide regular reporting on team performance through written analysis and performance reports.
● Transmit and foster our values, serving as an ambassador for Peach's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.
● Guide the team to design and deliver incredible merchant/ user experiences. Help build the team through projects such as recruiting, training, writing and defining team processes or other organizational improvements

What we'd like you to have:
● Atleast 5+years of direct people management experience (preferably in a payments environment).
● Experience leading operational teams such as premium support teams (preferably in high-growth technology companies).
● Excellent written and verbal communication skills.
● Strong operational background and a track record of making data-driven decisions.
● Skill and credibility in doing the core work of a user-facing team with a high barf or quality, and a willingness to lead by example.
● An ability to execute and deliver complex operational projects involving multiple stakeholders

Advantageous: 

● A Bachelor's degree, or equivalent 

● Previous experience with a payment gateway or similar 

What else is on it for you? 

Be part of our story! We're a passionate group of individuals working on enabling African entrepreneurs to develop and succeed in digital commerce. 

We have a high-performance community, underpinned by a people-first approach. Our team is diverse, we fail fast and aim to succeed even quicker. 

We value diversity at Peach and therefore we are committed to Inclusion across race, gender, age, religion, identity, and experiences.