Geriel Thornburg May

Geriel Thornburg May serves as Vice President of Strategy, Operations, and Data at Pearson since March 2021, following a role as Vice President of Consumer Engagement and Operations. Geriel also operates as Principal Consultant at ThornburgMay Solution Consultants since September 2017. Previous experience includes Worldwide Director of Customer Experience at Lenovo, focusing on B2B and B2C technology transformations, and Director of Customer Experience and Market Segmentation at Genworth Financial, where responsibilities included aligning customer experience programs with business strategies. Additional roles at Fidelity Investments, GE Capital, The Structure Group, Duke University Health System, and Accenture contributed to a robust background in customer experience, IT transformation, and operational excellence. Geriel holds a Master’s degree in Organizational Communication from the University of North Carolina at Chapel Hill and a Bachelor’s degree in Business Organization and Public Relations from North Carolina State University.