James Vandegriff

James Vandegriff is an experienced professional in technical support and escalation management, currently serving as a Senior Principal Escalation Manager at Pegasystems since August 2021. Prior to this role, James held positions including Technical Escalation Manager at Spectra Logic and Senior Technical Support Manager at Western Digital. James also worked at Tegile Systems as a Senior Technical Account Manager, overseeing a team of Global Technical Account Managers to enhance customer experience within the Global Support Center. Early career experiences at Oracle Corporation included various roles such as Entitlement Manager and Project Team Manager. Educationally, James holds a Bachelor of Business Administration from the University of Phoenix and has pursued further studies in Business Analytics, earning a certificate and a bachelor's degree in the same field.