Samantha Lewsley

Samantha Lewsley's work experience includes:

- Director, Customer Engagement and Operations at PEMCO from March 2019 to present. Samantha is responsible for overseeing customer contact for policy servicing and first notice of loss through various channels, implementing a customer engagement platform, and developing a customer-centric strategy.

- Service and Customer Operations Manager at PEMCO from September 2016 to present, where they led the customer service and operations team, implemented a data analytics team, and enabled third-party access for customer self-service.

- Service Manager at PEMCO from January 2015 to September 2016, where they led the customer service team and achieved cost reductions of $1M year over year.

- Customer Service Supervisor at PEMCO from September 2007 to January 2015, where they led a team of 14 insurance agents and participated in cross-functional teams as a subject matter expert and customer advocate.

- Financial Services Supervisor at School Employees Credit Union of Washington from November 1999 to September 2007, where they led strategic initiatives, developed and executed online digital channels, and managed key vendor relationships.

Samantha Lewsley's education history includes a Master of Arts (MA) degree in Organizational Leadership from Gonzaga University. Prior to that, they completed a Bachelor of Arts (BA) degree in Business, Finance, Mathematics, and Economics from the University of Puget Sound. Additionally, they obtained a certification as a Certified Insurance Counselor in December 2011.