Sierra Trance

Sierra Trance has a comprehensive work experience in the field of customer success, operations management, and analysis. They began their career at Citi as an Analyst, where they were responsible for testing products, creating test scripts, and implementing customer support strategies. In 2015, they joined Pana as an Operations Manager, focusing on travel operations and promoting collaboration. Sierra then moved on to Penbrothers, where they held various positions including Operations Manager, Vertical Head of Customer Success, and currently serves as the Head of Customer Success for Enterprise clients. Additionally, they worked at Coupa Software as a Manager of Customer Support. Throughout their career, Sierra has gained expertise in customer success and operations management.

Sierra Trance attended Our Lady of Fatima University from 2006 to 2009, where they obtained a Bachelor of Science (BS) degree in Registered Nursing/Registered Nurse. Prior to that, their education history indicates that they attended the Regional Science High School for Region VI, although the specific dates and degree obtained are not provided.

In terms of additional certifications, Sierra Trance has obtained several. Sierra became a CERTIFIED CONTINUOUS IMPROVEMENT PRACTITIONER (CCIP) from NIEVGEN in December 2022. In August 2022, they completed the Fundamentals of Labor and Employment Laws course offered by the People Management Association of the Philippines. Additionally, Sierra Trance is a Registered Nurse certified by the Philippine Professional Regulation Commission since September 2011.