Jacob Majors

Jacob Majors is an experienced Incident and Problem Manager at PennyMac Loan Services, LLC, since June 2021, where responsibilities include managing production incidents and coordinating across multiple teams to resolve issues efficiently. Prior experience includes serving as Manager of Critical Situation Support at Genesys, overseeing escalations and improving support processes, and holding several technical roles at Interactive Intelligence, culminating in Senior Principal Engineer, where leadership of engineering teams and customer technical support was paramount. Earlier roles include Assistant Network Administrator at the US Geological Survey and Automation NCO in the Indiana Army National Guard, demonstrating a solid foundation in network administration and user support. Jacob Majors earned a Bachelor's degree in Computer/Information Technology Administration and Management from Indiana University.