Michelle Lolley

Michelle Lolley serves as the Banker/Broker Operations Manager at PENNYMAC since May 2024, following a tenure as Operations Manager at CrossCountry Mortgage from July 2023 to October 2023. Previous experience includes roles such as Customer Success Champion at Sourcetek, where education on tax benefits focusing on the Employee Retention Tax Credit was emphasized, and Processing Manager at PHH Mortgage, managing vendor relations. At USAA, Michelle held the position of Senior Mortgage Processor, providing coaching to enhance member experience. Additional roles span across sales and consulting in the insurance sector, including significant contributions at HealthPlan Services and CIGNA. Michelle holds a Bachelor of Arts in Mass Communications from the University of Louisiana Monroe.