James T.

James T. has extensive experience in IT support, currently serving as a Desktop Support Analyst at Pension Protection Fund since July 2019, where responsibilities include providing tier 2/3 technical support and troubleshooting hardware and software issues. Prior to this role, James T. worked at Sweethaven Managed IT Services from December 2015 to July 2019 as a 2nd/3rd Line Support Engineer and Education Team Leader, focusing on technical support across business and education sectors. Earlier experience includes various support roles at McDonald's from March 2010 to December 2015, culminating in a position as Shift Manager. James T. holds a BSc (Hons) in Computer Science from Middlesex University and has completed relevant IT training and apprenticeships.