Strategic Customer Success Manager - West

People.ai is an AI-powered foundational data platform that helps customers unlock go-to-market success & growth by providing teams with solutions built specifically for their needs. Providing enhanced pipeline visibility, more actionable insights, and a single source of truth for all sales activities. People.ai’s unique dataset, consisting of trillions of sales activities, millions of deals, 160 million business contacts, and 69 approved patents related to AI-based business insights, sets the company apart. Companies such as Verizon, IBM Red Hat, Snowflake, Zoom, and Palo Alto Networks rely on their enterprise-ready, patented AI technology. 

At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving change and growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own.

As a Strategic Customer Success Manager (CSM) you will work with our customers to ensure they significantly improve their business using our software. You are a dynamic, thoughtful professional who builds strong relationships with ease and is looking for a career-defining new challenge. If that describes you and you meet the requirements outlined below, we'd love to hear from you!

Responsibilities

• Build and maintain customer relationships, emphasizing defining business outcomes and gaining senior-level/executive buy-in.
• Champion customer relationships across the GTM (Go-to-Market) organization.
• Collaborate with the Account Team to identify, scope, and plan initiatives for AI and Data-driven sales productivity.
• Work with customers, including upper-level executive stakeholders, to understand GTM goals and priorities.
• Position People.ai to support customer goals through insights, metrics, and value stories.
• Develop a deep understanding of customer GTM goals and priorities.
• Drive insights and metrics to support customer priorities and business outcomes.
• Build and deliver compelling value stories aligning with customer goals.
• Extract insights and trends from customer data for quantitative and qualitative ROI discussions.
• Build competency in People.ai’s data pipeline and AI capabilities for effective customer enablement.
• Act as a trusted advisor to key stakeholders and executives for GTM strategies using People.ai products.
• Conduct customer-facing business reviews and manage stakeholder expectations for continued success.
• Serve as the point person for project management, customer support escalation, and strategic GTM technology advisory.

Requirements

• 10+ years of customer success experience at a software company (preferably SaaS), agency or management consultancy (e.g. Deloitte, Accenture, KPMG).
• Significant experience working with Fortune 500 companies navigating organizations with multiple stakeholders in multiple departments.
• Strong technical aptitude, communication skills, a curious mindset, and attention to detail.
• Excellent interpersonal skills. Ability to build relationships and become a trusted advisor
• Experience in Sales or Marketing operations is preferred
• Experience with Sales and Marketing tech stack is preferred
• Comfortable working in a high-velocity and sometimes ambiguous environment (yes, we're a startup!).
• Prefer candidates based in California.
• Expect to travel 15% of the time for business reviews, kick-offs, and key success milestones.