Fotini Dimosthenidou is an experienced professional with a robust background in customer service, training, and operations management. Currently serving as the Online Exams Center Supervisor at PeopleCert since January 2023, Fotini previously held significant roles at Marks and Spencer and IKEA, where notable achievements included directing a major training program in Greece and enhancing customer service quality through various initiatives. Earlier career experiences include positions at Thermo Service Hellas SA, DHL Express, and American Express TRS, focusing on administrative support, sales coordination, and customer relations. Fotini Dimosthenidou holds a Bachelor's degree in Business Administration with a major in Marketing Management from The American College of Greece.