Steve Feinstein

Steve Feinstein has a diverse work experience spanning multiple industries. Steve started their career as a Curriculum Development Specialist and Field Trainer at Office Depot, where they opened numerous stores across the US and provided curriculum development and training support. Steve then worked at Tropical Shipping as a Training and Development Specialist and Loss Prevention Manager, where they facilitated experiential courses and managed a team of 30 employees.

After that, Steve joined Con-Way Southern Express as a Service Center Manager, Account Executive, and Supervisor, where they received training in operations, sales, and safety. Steve successfully improved team performance and customer service scores.

Steve later joined Watkins Motor Lines as an Account Representative, handling customer relationship management and logistics. Steve demonstrated strong problem-solving skills and built rapport with customers. Steve then moved to Lumbermen's Underwriting Alliance as the Education and Document Services Department Manager, where they were responsible for training and creating standard operating procedures.

In 2010, Steve took on leadership roles in various chapters of the American Society for Training and Development (ASTD). Steve served as the Vice President of Programs for the Fort Lauderdale ASTD Chapter and later became the Chapter President of the South Florida ASTD Chapter. Steve also participated in the ASTD National Public Policy Council, advocating for public policies that support workforce development.

Steve then joined Temple Beth Orr as the President, where they improved processes and communication to effectively serve the members.

Currently, Steve is the Managing Director of Customer Service and Training at People's Trust Insurance Company. Prior to this role, they served as the Director of Training & Quality Assurance at the same company.

Overall, Steve Feinstein has a strong background in training, management, and customer service in multiple industries, with a proven track record of improving performance and implementing effective training programs.

Steve Feinstein's education history includes attending Santa Fe Community College where they studied Communications and Public Speaking. Steve also took company program development and facilitation courses, focusing on Problem Solving, Customer Service, Safety (including OSHA), and Listening Skills. Additionally, they graduated from Piper High School in 1988.

In terms of certifications, Steve obtained qualifications in Effective Presentation Skills from the Holton Consulting Group, Instructional Module Design and Criterion Referenced Instruction from Mager and Pipe courses, Lectora eLearning Authoring Tool Certified User from Lectora, Project Management for Trainers from Lou Russell, Rapid Instructional Design from Thiagi, and The Four Levels of Evaluation from Phillips Associates.