Luciana Schiavone

Luciana Schiavone is an experienced Service Delivery Manager at Percona since August 2021, where responsibilities include team leadership, task distribution, quality assessment, case resolution, customer care, training, and process improvement. Prior experience includes over 13 years at Lenovo, where Luciana held roles such as Customer Care Manager, managing service operations across Latin America, and Service Sales Registration Manager, providing support to North America and Canada. Additionally, Luciana has experience in customer satisfaction and equipment replacement. Earlier in the career, Luciana was an Italian teacher at Scuola Italiana Cristoforo Colombo. Luciana holds a degree in Italian Language and Culture from Instituto Superior Dante Alighieri and a bilingual International Baccalaureate in Social Communication from Centro Cultural Italiano.